Terms & Conditions
Terms
All orders are COD Certified Funds. Net 30 and Company Check COD Terms require a completed credit application. Credit cards are also accepted (Mastercard/Visa). Prices in our catalog reflect COD and Net 30 day terms. Floor Planning fees are not included. Past due account balances will be subject to a 1.5% monthly finance charge. There is a $30 charge for any insufficient check.
Freight Policy
Any order in excess of $1000 will be shipped freight prepaid provided that it is UPS/FED EX shippable (excluding 19" and 25" televisions and Vantage Point furniture). Any items which may be back ordered from that order will also be shipped freight paid. Orders which require a common carrier, prepaid freight is $3500. Special conditions of shipping, lift gates, etc. are the customers responsibility. Any refused order will have a $25 fee and freight charges assessed to the next order.
Damaged Shipments
Please closely inspect shipments for damage either visible or concealed. If you accept a damaged shipment it is your responsibility to file a claim with the carrier. We cannot over emphasize the importance of inspecting your order before accepting it. The claim process can be lengthly as claims must be filed, inspections made, and the carrier does have the final say on the validity of the claim. Damaged shipments accepted do not excuse you from your obligation to pay Pioneer Music Company, Inc.
Returns
There is a 15% restocking fee on any new item returned for credit. Any return requires a Return Authorization Number.
Defective Merchandise
Defective items will be warranted under the manufacturers guidelines. Defective merchandise will either be exchanged or repaired at the manufactures discretion. All items which are exchanged are on a part for part basis. Items for repair require a sales receipt. All defective items require a Return Authorization Number. All items need to be sent freight prepaid to us and the exchange will be shipped freight prepaid to you.